These Terms and Conditions ("Terms") govern your membership with Limitless Gym ("Gym"). By completing the sign-up process, you accept and agree to these Terms.
1. Membership Overview
Membership grants you access to Limitless Gym. You must confirm that you are at least 16 years old and have read and agreed to the Rules and Health Declaration. We reserve the right to amend these Terms, and any changes will be posted online and at Gym locations.
Limitless Gym offers contract-based memberships, monthly rolling memberships, 12-month contract memberships, and day passes.
2. Membership Cancellations
14-Day Cool-Off Period: You have the right to cancel your membership within 14 days of signing up, with no reason required. This cooling-off period only applies to new memberships and does not apply to renewals. No refunds will be given during the cool-off period.
Monthly Rolling Memberships: Can be cancelled without reason. A 30-day notice is required to cancel monthly rolling memberships.
12-Month Contract Memberships: May not be cancelled before the end of the contract term unless the balance is paid in full. At the end of the 12-month term, your 12-month contract membership will automatically convert to a monthly rolling membership unless you give 30 days' notice prior to the end of the term to cancel.
Important Notice: Removing your payment method from your account does not cancel your membership. A written cancellation request must be submitted through the contact form on our website.
We reserve the right to modify offers, including adding or removing promotional pricing or discounts.
3. Memberships Set Up in Error
Limitless Gym is not responsible for memberships set up in error by members. It is the member's responsibility to ensure that they have selected the correct membership type and that all personal and payment information is accurate. No refunds will be given for memberships established due to member error.
4. Membership Freezing
Members have the option to freeze their membership for a maximum of 3 months. To request a freeze, you must submit a request via the contact form on our website. Freezes will not be applied retroactively, and membership fees will continue until the freeze is processed. A freeze request will not be processed until any outstanding fees are settled. If you freeze a 12-month contract membership, the contract's end date will be extended by the length of the freeze.
5. Use of Facilities
By accepting these Terms, you confirm that you are fit to exercise. Please consult a doctor if you have health concerns, and inform us of any medical conditions that may affect your ability to exercise.
Appropriate Attire: Clean exercise clothing and footwear are required.
Behaviour: Respect other members and staff. Avoid using foul language, harassing others, or engaging in disruptive behavior.
Substance Use: Alcohol and drugs are prohibited within the Gym. Members suspected of being under the influence of alcohol or drugs will be asked to leave the facility immediately and may have their membership cancelled.
Personal Belongings: Limit unnecessary items on the gym floor.
6. Gym Etiquette
Return all equipment after use.
Do not slam, drop, or damage gym equipment.
Smoking, including e-cigarettes, is not permitted.
If you have any issues or complaints, please contact a staff member or reach us through our website.
7. Lockers
Lockers are provided for storing gym clothing and personal items. Limitless Gym may inspect lockers if there is suspicion of prohibited items. Items removed will be available at Reception for 30 days.
Personal Belongings: Members are responsible for their own belongings. Limitless Gym is not liable for any loss, theft, or damage to personal items stored in lockers.
8. Health & Safety
Always use the main entrance and comply with fire exit instructions.
Do not interfere with fire doors or alarms.
Follow any health & safety notices or guidelines.
You use all equipment at your own risk. Limitless Gym is not responsible for injuries sustained during your visit.
9. Health Commitment Declaration
You affirm the following:
The information provided to us is accurate and complete.
You are in good health and capable of exercising safely. If you have any health concerns, seek medical advice before engaging in physical activity.
You will inform us immediately if your health or fitness status changes.
Limitless Gym is not liable for injuries sustained while using the Gym. You are responsible for your own health and safety.
10. Our Commitment to You
We strive to maintain a safe environment and ensure that staff are trained in first aid.
We respect your privacy and will keep all health-related information confidential.
We will assist in making reasonable accommodations if you have a medical condition or disability that requires special attention.
11. Cancellation of Membership Due to Breach of Terms
We reserve the right to cancel your membership if you breach any of the terms outlined in these Terms and Conditions. This includes, but is not limited to, failure to adhere to gym etiquette, inappropriate behaviour, violation of health and safety guidelines, or misuse of the facilities. If your membership is cancelled due to a breach of these terms, no refund will be issued.
12. Amendments to Terms and Conditions
Limitless Gym reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website and at Gym locations. By continuing your membership after such modifications, you agree to the updated Terms. The most current version of the Terms supersedes all previous versions.
13. Overriding of Staff Information
In the event of any discrepancy between information provided by staff and the Terms outlined herein, these Terms shall prevail. Limitless Gym is not bound by any oral or written statements made by staff that contradict these Terms.
14. General Terms
The contract is between you and Limitless Gym. No third party has the right to enforce these Terms.
Pets (except guide dogs) are not allowed in the Gym.
We may show the Gym’s facilities to prospective members and visitors.